*** IMPORTANT: First and foremost, install the latest update to fix any issue that has already been reported to us and for which a fix is immediately available. ***
If the error still isn't resolved, submit a ticket with the following information: Â
Error details: Â
Copy-paste the actual description of the error within the dialog box so that LMSOFT may diagnose the error or identify the components causing it.Â
Do not send a screen capture of the error, a JPG, PDF or .doc file containing an image of the error. This will not allow LMSOFT to access the information needed to analyse the error and find a solution.Â
How to replicate the error:Â
Describe clearly and concisely the actions or changes that preceded the error so that we may identify the module or function in question and try to replicate it.Â
For example:Â
When opening the software, creating a  new project, opening a specific project/page, saving a page,m regenerating, changing a menu, adding an image gallery, creating a link to a file, etc.
System information:Â
- Windows versionÂ
- .NET Frameworks versionÂ
- Web Creator version (including latest update)
- Web browser used and web browser version (for visualization problems)
Any other relevant info:Â
-Â Solution attempts and results
- Link to online websiteÂ
- Specific project pages which have the problem,Â
etc.Â